"Where is my file?"
"What is this icon on my app?"
"Did that submission go through?"
"Where do I find my blog?"
"How do I disable my chat tab?"
"Where can I learn how to flip my classroom?"
image from: http://www.flickr.com/photos/dominic/3678910353/
Sound familiar? Never fear! MBC help is here! For teachers and students both, My Big Campus has a myriad of solutions for you to get the answers you need, when you need them!
My Big Campus Support Center
The Support Center at MBC has an answer for you! Hover over your profile picture in the top right corner and select "Help" from the menu to access immediate answers to the most frequently asked questions. Type in your question or key word search in the prompt to see the results of your search. Questions are loaded with screen shots, explanations, step-by-step instructions, and student and teacher views. All of the answers to the most common questions are available right at your fingertips!
Bob Campus
Need a little more personal attention? Can't find what you are looking for in the Support Center? No problem! Bob's got your back! Bob Campus is available for 24/7 live help for students and teachers in need. From your Activity Feed, Bob can be accessed simply by clicking on his name. Type in your questions on Bob's Wall and then relax. Within moments, you will see a notification that Bob has an answer for you! This hard-working robot will work with you through any inquiries, any time of the day or night, any time zone. No questions are too big or too small for this droid! Rest assured that teachers, students, administration, technology specialists, and any other MBC users can access the help they need any time!
Have an inquiry you don't want to post on Bob's Wall? That's ok as well. Email support@mybigcampus.com with your questions for our experts. Use as many details, screen-shots, usernames, and examples as possible to help us troubleshoot in the most efficient and detailed way. Our panel of problem-solvers will get back to you in a timely manner to help you with any queries you have!
Live webinars
If you are ready to get a walk-through from one of our Mobile Learning Experts in a live webinar, this is the place for you! Are you interested in an overview of what My Big Campus is all about? Sign up here: http://www.lightspeedsystems.com/mbc-teacher-webinar/ If you are interested in more specialized webinars including Bundles, E-portfolios, Using MBC on the iPad, Groups, NROC, NBC Learn, Emergency Contacts, and Schoolwork, sign up here: http://mbcurl.me/RQS. Come ready to learn or even armed with your questions for these open-mic, interactive webinars with the people who know all the tips and tricks- and are prepared to share them with you!
On-demand webinars
Prefer to learn on your own time? Great! We have a series of webinars for teachers and IT that you can watch at your leisure. Check out recorded versions of the Live Webinars, plus topics including Hosted School Websites, MBC Docs, and an IT Overview. You can pause, rewind, re-watch, and even show your faculty these recorded versions of the most popular features of My Big Campus! Join us here: http://www.lightspeedsystems.com/demo/webinars/ for these on-demand webinars.
image from: http://commons.wikimedia.org/wiki/File:2000px-ok_x_nuvola_green.png
My Big Campus prides itself not only on being user-friendly, but also making sure that users feel a-ok with their MBC experience. We welcome all questions from all users- all the time! With the levels of support offered at My Big Campus, we are sure you will find the answers you need when you need them! Reach out- we are happy to help!
No comments:
Post a Comment